1 - INTRODUCTION

Thank you for subscribing to Durham.Net Internet Services! We are a premium Internet Service Provider (ISP), offering dial-up and dedicated high speed Internet connections. Our down time is almost non-existent and busy signals simply not an issue. This document will guide you through the steps required to get your computer connected to the Internet. What you will be doing is installing Trumpet Winsock, a TCP/IP dialer. TCP/IP (Transport Control Protocol/Internet Protocol) is the language your computer and ours will speak to transfer information from the Internet to you. It is already set up to point to our server’s addresses to look up any site you may choose to visit on the Internet. This may sound complicated but the steps below are easy to follow. If you have difficulties, technical support is available 7 days a week.

2 - INSTALLATION REQUIREMENTS

• Minimum of 9600 Baud Modem
• Windows 3.x
• 386DX25 or higher, 8Mb RAM
• 10Mb of Free Hard Drive Space

3 - INSTALLING YOUR DISK

On the enclosed disk, we have provided you with the software you need to connect your computer to the Internet as well as a File Transfer Program which will be used to download the software to use on the Internet. To install the disk, insert it into your 3.5" disk drive (we’ll assume drive A).

Start Windows (if it isn’t already running). At the Program Manager, click on the File Menu, and then on the Run option. Type "a:\setup" (without the quotes) and press Enter. This will start the installation process. You will be asked for your full name, your company name (which you can leave blank) and your user name (your login ID). You will also be prompted for the Com Port of your modem. If you do not know which Com Port your modem is on, choose 2, which is very common. If it turns out to be wrong, we can correct it later.

When the installation is complete, you will have a new program group called "durham.net Internet" with a Login (Trumpet) icon, an Email (Eudora) icon and the FTP (Ws_Ftp) program icon.

4 - TESTING YOUR CONNECTION

Once the installation is complete, double click on the "durham.net Internet" program group, and then on the "Login" icon. This loads up the Trumpet Winsock Dialer. Click on the Dialer Menu, and then on the Login option.

If Trumpet tells you that your modem is not responding, please follow these steps:

1. Click on "File" at the top left corner of the Trumpet Screen.
2. Click on "Setup"
3. Find the field labeled "SLIP PORT", and choose a new Com Port (1-4)
4. Click on "Ok"
5. Trumpet will warn you that you need to restart trumpet in order for the new setting to take effect.
6. Click on "Ok"
7. Click on "File" then "Exit"
8. Reload Trumpet and try dialing again

The first time your computer dials, you will need to enter your password. You will not be asked for it again to log in, as the software will remember it. If you mistype your password, you can always re-enter it by going to the Dialer menu, and the Setup.CMD option. Always remember your password is case sensitive.

Your computer will then dial durham.net. You may hear your modem make the call, and you may also hear it establish the connection. You will see some messages come up in the Trumpet Winsock window, and then you should see "PPP Enabled", and 2-3 seconds later, "My IP Address = 207.81.58.###" .

If you didn’t get the "My IP" message, the connection wasn’t established. If you are using an external modem, ensure it is on and connected to your computer. Also, ensure that your COM port setting in the File Menu / Setup option is correct.

Once you are connected, and see the "My IP Address = 207.81.58.###", you can continue on with Obtaining and installing a Web Browser. If you are still experiencing problems, check the section later in this document, Q&A.

5 - OBTAINING WIN32S

WIN32S is an extension to Microsoft Windows that allows Windows 3.1 to run 32 bit applications. If you don’t know what this means, it’s not important. It is important however, that you obtain and install WIN32S. It is available on our FTP site and the FTP program we supplied you with is already configured to get it. Follow these steps to download it, you’ll install it shortly.

1. If you’re not connected, connect to Durham.Net using the "Login" icon (Trumpet Winsock).
2. Minimize Trumpet Winsock and load the FTP program.
   
3. In the connect window, where it says "Profile Name", pull the list down and choose "WIN32S".
4. Press "OK" and you should connect with our FTP site.
5. You should see the filename "pw1118.exe" in the file window to the right. Click on it, and then click on the ß symbol (the left-pointing arrow) between the two halves of the window. This will transfer the Microsoft WIN32S Extensions for Windows 3.1X which are required by Netscape.
6. When the transfer is complete, you can simply click on the "Exit" button on the bottom of the FTP window.

6 - INSTALLING WIN32S

1. In Windows, click on "File" then "Run"
2. Beside "Command" enter "c:\internet\netscape\pw1118.exe" and click "Ok", and this will expand all of the installation files for Win 32S.
3. Once it has expanded all the files, click on "File" and "Run" again.
4. Beside "Command" enter "c:\internet\netscape\setup.exe" and this will install Win 32S..

7 - OBTAINING AND INSTALLING A WEB BROWSER

There are thousands of different programs out there for E-Mail, FTP, News and Web Browsing. Of web browsers, the most popular are Netscape Navigator and Microsoft’s Internet Explorer. Both of these are excellent products feature packed with the latest in Web technology. However, they do have their differences. Some prefer Netscape for it’s numerous features and robust support of new Web technologies such as Java Script. Internet Explorer will integrate seamlessly with Windows and other Microsoft products.

Rather than side with one, we have provided you with the choice. The FTP program we supplied is pre-configured to hit either Netscape or Microsoft to download a Web Browser. Follow the instructions below to obtain either.

1. If you are not connected, connect to the Internet using the Login icon as described above.
2. Go to the Durham Net program group and double click WSFTP.
3. Once loaded, WSFTP will show a window with "Profile Name" at the top. Pull down the list and choose either "Get Netscape" or "Get Internet Explorer".
4. Click OK and you should connect to the appropriate server.

Internet Explorer is located on our server. It is already completely set up and ready to go. However, due to Netscape’s distribution and licensing conditions, we are not allowed to store and redistribute Netscape from our server. Therefore, the Netscape profile will connect you to Netscape’s server. Netscape’s servers are usually accessible but there are times when they are busy. You can either keep trying or try downloading Internet Explorer.

If anything goes wrong with the FTP connection or transfer, you will notice a 2 line status section just above the row of buttons at the bottom of the WSFTP window. This will tell you what’s going on with the current FTP session or what errors may have occurred. Scroll the window up to see any previous messages. If you have problems of any kind, it could be due to a server being down, invalid configuration on your end or any number of reasons. If you have no luck, check the trouble shooting section or call our technical support number for assistance.

If you connected to the server of your choice (there is information in the right hand window), follow the instructions below for either Netscape or Internet Explorer.

8 - OBTAINING NETSCAPE NAVIGATOR

If you are connected to Netscape’s server properly, in the upper section of the right hand window you’ll see a list of names such as 2.01, 2.02, 3.01, etc. These are directories or folders on Netscape’s server that contain that version of Netscape Navigator; ie. 2.0, 3.01, etc. At the writing of this document, the latest version of Netscape Navigator is 3.01. Double click on the version number (3.01 etc). This will change directories and you’ll get a list of operating systems. Double click on "Windows".

In the lower portion of the right window you should see some files listed such as n16e301.exe and so on. This means the file is Navigator 16 bit, version 3.01. This is the file we want (or the highest version # in the filename, Navigator updates are frequent). Double click on this file and it will begin the transfer. At 28.8k, it should take anywhere from ½ hour to an hour.

When it is complete, you can simply click on the "Exit" button on the bottom of the FTP window. What you should now have is the Netscape distribution archive in your Netscape directory (pre-created by the floppy disk install). Now what you need to do is run this file and it will install Navigator so that you can use it.

From the Program Manager, click on the File menu and choose "Run". Enter "C:\INTERNET\NETSCAPE\N16E301" and press Enter. This will start the Netscape installation process. The filename may be slightly different depending on the latest version.

When you see the window saying "This will install Netscape Navigator. Do you wish to continue?" click "Yes". Simply accept Netscape’s default options, and it will copy the program files to your computer.

When asked if you wish to connect to Netscape’s site to continue configuring Netscape Navigator, tell it "No" (unless you wish to register yourself with Netscape Communications Inc., and/or purchase your own copy of Netscape Navigator).

9 - CONFIGURING NETSCAPE

After you have installed Netscape, you should configure it to use the Durham.Net servers, and to default to displaying our site every time you start it. It is important that your Netscape defaults to our site, as this is the best way for us to inform you of any changes at Durham.Net.

Connect your computer to durham.net (using the Login icon), and then start your Netscape program by going to the Netscape group in Program Manager.

Once Netscape has loaded, it will begin to show you Netscape Communications Inc.’s home page.

1. Click on the Options menu at the top of the screen
2. Click on Mail and News Preferences.
3. Click on the tab marked "Servers"
4. The "Outgoing Mail (SMTP) Server" should be "mail.durham.net"
5. The "Incoming Mail (POP3) Server" should be "mail.durham.net"
6. The "Pop3 User Name" will be your UserID as supplied on your signup form, in lower case.
7. The "News (NNTP) Server" should be "news.durham.net"
8. Click on the tab marked "Identity"
9. "Your Name" should contain your real name, or the name you wish to appear in your email and news postings.
10. "Your Email" must contain your email address, which is your UserID as supplied on your signup sheet, followed by @durham.net (eg "userid@durham.net")
11. "Reply-to Address" should contain the same information as "Your Email"
12. "Your Organization" may contain your company name if you wish
13. Click on the tab marked "Organization"
14. If you wish Netscape to remember your email password each time it checks for mail, put a check mark beside "Remember Mail Password"
15. Click on "Ok"
16. Click on the "Options" menu at the top of the screen
17. Click on "Network Preferences"
18. Click on the tab marked "Proxies"
19. Make sure there is a check mark beside "Manual Proxy Configuration"
20. Click on "View"
21. Beside "HTTP Proxy" enter "www-proxy.durham.net" and in the field for "Port" enter "8080"
22. At the bottom of the window, beside "No Proxy for" enter "durham.net"
23. Click on "Ok"
24. Click on the "Options" menu at the top of the screen
25. Click on "General Preferences"
26. Click on the tab marked "Appearance"
27. Change the "Start with" location to "http://www.durham.net"
28. Click on "Ok"

Netscape is now configured and ready to go….

10 - OBTAINING INTERNET EXPLORER

Microsoft’s Internet Explorer is located on our server and you should be connected to it. If so, in the upper portion of the right window you should see no more than ".." (two dots). In the lower portion you’ll see a file called iew31.exe. Double click on this file and it will begin transferring to your computer. Internet Explorer is a rather large file, and can take an hour or more to transfer over a 28.8k modem.

When it is complete, you can simply click on the "Exit" button on the bottom of the FTP window. What you should now have is the Explorer distribution archive in your \internet\netscape directory (pre-created by the floppy disk install). Now what you need to do is run this file and it will install Explorer so that you can use it.

From the Program Manager’s File menu, choose "Run". Enter "C:\INTERNET\NETSCAPE\IEW31". This will start the Explorer installation process. The filename may be slightly different depending on the latest version.

When you see the window containing the Microsoft license agreement click "Yes". Simply follow the installation instructions and accept all defaults.

11 - NOW WHAT?

Now that all the installation and configuration is complete, how does one use the Internet? Each time you want to use the Internet you need to log in using Trumpet Winsock (the Login Icon). Once connected, you minimize Trumpet Winsock (the down arrow button in the top right corner of the window) and then load any program for use with the Internet such as Netscape Navigator, Internet Explorer, e-mail and so on. Once you’re done on the net, you switch back to Trumpet (ALT-Tab or "Switch To" from any top left hand menu) and hang up using "Bye" from the Dialer menu. During the time you are connected you will be using your monthly or block time.

You were supplied with a program called Eudora for sending and receiving e-mail. Once you are connected, you can load this program, choose "Check for Mail" from the File menu and it will pick up your mail. You will have to enter your password the first time, (your logon password) but it won’t ask you again. If you enter it incorrectly Eudora will let you know. You can use Eudora to read and compose mail offline, but you must be connected to do the actual sending and receiving. The program should be pre-configured and providing your connection to the Internet is stable, work right off.

As far as your web browser goes, Internet Explorer and Netscape Navigator are HTTP client programs. They are designed to display information stored on any HTTP server you choose to hit. Once you load either of these programs, you start by entering a URL (Universal Resource Locator) or internet address into the long field near the top of the screen. On Explorer it’s labeled "Address:". On Navigator it’s labelled "Location:". They both mean the same thing. In this field you can just type in any address such as http://www.ibm.com or www.windows95.com. When you hit enter, the browser will look across the internet for a valid web page at that address. If there is one, the page loads up. For many reasons, not every page you request may exist. Web sites go up and down and move all the time.

At the top of the browser window you’ll find a "Search" button. This will connect you with a search interface where you can search many of the different search engines on the Internet for anything you can imagine. Infoseek, Yahoo and Web Crawler are a few of the more popular search engines and there are more. Each will ask you for a list of keywords such as "blue jays scores" or "cooking recipes pasta". The more specific you are, the more accurate your results will be. You will be shown pages with listings of other web pages related to what you searched for.

This and many other aspects of the internet are quite intuitive. Once you get on the net, start playing around and begin to understand how things work, most everything else including the services mentioned in the following sections will operate with the same basic idea; servers and clients. See the section on Internet Services for more detail. If all else fails, our support dept. can possibly help you with any difficulties you might have.

12 – Q&A

This section covers most frequently asked questions and common support issues. If all else fails, call our support number for assistance.

Trumpet Winsock and the Windows 3.1 setup are pretty simple. Check the following items over, and if you’re still experiencing problems, call our support #.

1 – Load Trumpet Winsock (the Login icon). From the File menu, choose Setup. The first option, IP address should be "0.0.0.0". If it’s a number like 207.81.58.125, change it back. 0.0.0.0. This tells our server to issue you a dynamic IP address when you connect. If your setup reflects an old address, and you’re assigned a different one, nothing works. Press "OK" to save the new address. Avoid entering the setup while you are connected. If you must, make sure you press the Cancel button to exit the screen. Pressing "OK" will save the address, which is probably what caused the problem to begin with.

2 – From the file menu, choose "PPP Options". This screen should be blank, including no check marks. Sometimes a person will see the username and password fields and fill them out. Any entries in here will cause login failures.

3 – From the Dialer menu, choose the last option, Setup.Cmd. Make sure the phone number is correct. If you have call waiting, change the number to "*70,,###-####" (replace the # with the appropriate dial up number for your area). Your username should be all lower case. Also remember the password is case sensitive as well. When it asks for a modem init string, just leave this as is unless you know what you’re doing.

4 – If you get connected, get an IP, all appears to work but it’s erratic, slow or you lose connection, check the port settings for your modem. Check to see what COM port # your modem is on (check "slip port #" under Trumpet’s File/Setup option) if you don’t know already. Close Trumpet Winsock, and from the Program Manager, open the window called "Main" and open "Control Panel". Double click on "Ports", and double click on the port your modem is connected to (1-4). Make sure the baud rate is set to "19200" and Flow Control is set to "Hardware".

• Check the configuration of your email program. It may have the server name (mail.durham.net) or your User ID spelled improperly. This includes all lower case letters.
• Your password could be wrong. Usually e-mail programs will make this obvious. Remember the password is case sensitive.
• Sometimes rather large e-mail bundles can cause pickup problems. If you get unusual errors or if your mail client stalls when picking up mail every time, call the support office and we’ll check the integrity of your mailbox on the server.

• Look at the module name it reports (xxxxx). If it says something like "1024x768.drv", you need new video drivers. If it says "netscape.exe", Netscape has a serious problem. Download a fresh copy from Netscape’s site and re-install. These types of errors are usually serious in nature, and indicate a problem with the crashing application or the operating system.

• You may have an older version of browser. In Netscape or Explorer, choose "About…" from the Help menu. It will display the version number among other things. If it’s anything under version 3.0, you should download an updated browser.

Question: I don’t know how much time I have left this month.

• Our web page has a function on it, "Time Check", that allows you to see how much time you have used, left, when your current month ends and your account balance. A similar report is sent to you weekly through email.

Question: I want to switch my account to more/less time.

• You need to call us at our Ajax office and let us know. Account level changes can be made at the end of your current month. Mid month changes can be made but are subject to a $10 administration fee. Note that the added funds need to be in your account when the upgrade is made.

Question: I want to put up a home page but I don’t know how.

• See the section later in this document, "Your Own Home Page" for details.

Question: I don’t like my User ID anymore. Can I change it?

• Call the support office and we can change it for you, but be aware that User ID changes require you to change the appropriate entries in configuration for dialup and email at least. One User ID change can be done for free, any subsequent changes are subject to a $10 administration fee.

Question: Can I get a second e-mail address without paying for another whole account?