1 - INSTALLATION REQUIREMENTS

• Minimum of 9600 Baud Modem
• 10Mb of Free Hard Drive Space
• Windows 95 CD-ROM/Disks
• A general knowledge of Windows 95

2 -CONTROL PANEL NETWORK SETTINGS

1. Double-click on "My Computer"
2. Double-click on "Control Panel"
3. Double-click on "Network"
4. Select the tab marked "Configuration". You will be shown a list of installed components.
5. If you do not see "dialup adapter" then follow these instructions:

• Click on "Add", then double click "Adapter".
• On the left, under "Manufacturers", select "Microsoft", then on the right, select "Dialup Adapter", then click on "Ok"

1. If you do not see "Client for Microsoft Networks" then follow these instructions:

• Click on "Add", then double click on "Client".
• On the left, under "Manufacturers", select "Microsoft", then on the right, select "Client For Microsoft Networks", then click on "Ok "

1. If you do not see "TCP/IP" then follow these instructions:

• Click on "Add", then double click on "Protocol".
• On the left, under "Manufacturers", select "Microsoft", then on the right, select "TCP/IP", then click on "Ok"

1. Under the "Add" button, change "Primary Network Login " to "Windows Logon". This will allow the "Save Password" feature to work when dialing in.

Click on the TCP/IP option (or the TCP/IP option with "Dial-up Adapter" in the name if you have multiple adapters) and click on the Properties button. There are several option tabs in this window to check:

• IP Address: This should be set to "Obtain an IP address automatically"
• DNS Configuration: This should be set to Disable DNS
• WINS Configuration: This should be set to Disable WINS resolution. There also should not be a dot beside Use DHCP.
• Gateway: There should be NO gateways defined. If there are, click on each one and remove it
• Bindings: The "Client for Microsoft Networks" option should be checked.

Once the above has been configured, click "OK" to accept those changes.

1. Click on the tab at the top of the network window labeled "Identification".
2. Under "Computer Name" enter your User ID (in lower case!).
3. Under "Workgroup" enter "durham.net" (lower case).
4. The "Computer Description" field can contain anything.
5. Click "OK".

At this point Windows will (probably) ask for the Windows 95 CD (or disk(s)) and copy files from them. It will then recommend you restart your computer. Do so.

When your computer reloads Windows 95, it may ask for a username and password. If so, enter your User ID (from the supplied signup sheet) and DO NOT enter a password. It will ask you to confirm the password you left blank. Leave the password confirmation blank as well. It should continue and load Windows as usual. If you enter a password at these prompts you will be required to enter them at startup every time. Most people don’t want this.

Next you will create a Dial Up Adapter. This is the icon and window that actually does the dialing. It stores your username and password, dials the phone with your modem and gives you the option to hang up. It is within the configuration of the Dial Up Adapter that the DNS settings are stored. This way you can have multiple Dial Up Adapters for any number of TCP/IP based services you may have. Most people don’t have more than one TCP/IP based service so this information may not be of concern.

1. Close any open programs or windows.
2. Double-click on the "My Computer" icon on your Windows95 desktop
3. If you see an icon for "Dial-Up Networking" then skip to "Creating your connection profile"
4. Double-click on the "Control Panel" icon.
5. Double-click on the "Add/Remove Programs" icon.
6. Click on the Windows Setup Tab.
7. Select Communications, and then click on Details.

Make sure that Dial-Up Networking is checked, and choose OK. Windows will prompt you to insert your Windows disks.

In order to connect your computer to the Internet, you must create a Connection Profile so that your computer knows how to dial durham.net. To do this, simply follow these steps:

1. Double-click on the "My Computer" icon on your Windows95 desktop
2. Double-click on the "Dial-Up Networking" icon
3. Double-click on the "Make New Connection" icon
4. To name the Connection Profile, type "Durham Net" (without the quotes) and press Enter. This is just a label for the icon you are creating and is not case or content sensitive.
5. If you are able to call Ajax without incurring long distance fees from Bell, please call our expanded Ajax facilities. The phone number for the Ajax site is 427-5300. If you are in areas such as Bowmanville, Port Perry or Hampton, you can dial toll free at 725-0896. Enter the appropriate phone number for the site you wish to dial under the Telephone Number field.
6. At this point, the Connection Profile has been created, but it must be configured before it can be used. Click the "Finish" button to complete the procedure.

Your connection profile needs to be configured in order to communicate with our servers. Follow these steps to configure your profile:

1. Right-Click (single click only) on your "Durham Net" connection profile icon. (If you have closed the Dial-up Networking window, just double click on "My Computer " and "Dial-up Networking" again) A gray menu will appear to the right of the icon.
2. Click on the Properties option.. Ensure the phone number is correct for the site you wish to dial (427-5300 or 725-0896 for callers long distance to Ajax). Also ensure that the correct modem is selected.
3. Click on the "Server Type" button. (or it may be a tab at the top of the window)
4. Under Advanced Options, the only checked box should be "Enable Software Compression"
5. Under Allowed Network Protocols, the only checked box should be "TCP/IP"
6. Once you have verified your Server Type options, click on the "TCP/IP Settings" button.
7. "Server Assigned IP Address" should have a dot beside it.
8. "Server Assigned Name Server Addresses" should have a dot beside it.
9. Use IP Header Compression should have a check beside it
10. Use Default Gateway on Remote Network should have a check beside it
11. Once you have verified your TCP/IP settings, click on the "OK" button to return to the general properties window.
12. Click on "Configure", then on the "Options" tab at the top of the window. The only box with a check mark should be Display Modem Status

Windows95 can be configured to automatically dial the Internet via the Durham.Net connection profile whenever an application tries to communicate over the Internet. You can also configure Windows to drop the Internet connection when it hasn’t been used for a specified amount of time. You may or may not have this option. Earlier versions of Windows 95 required the Plus Pack for this feature. If you do not have the "Internet" icon as described below, you won’t be able to use auto-connect. You will still have full abilities and access to the Internet, your system just won’t dial automatically if you load a web browser or email program.

1. Double-click on "My Computer"
2. Double-click on "Control Panel"
3. Double-click on "Internet"
4. Click on the tab labeled "Connection"
5. Make sure there is a check mark beside "Connect to the Internet as needed"
6. Under "Use the following Dialup Network Connection" Make sure your profile for Durham.Net is selected
7. If you wish to have your system disconnect you when idle, put a check mark beside " Disconnect if idle for" and select the number of minutes.

In the Advanced tab, you can set up Microsoft’s software (Internet Explorer) to use the durham.net proxy server. To do this, just enable the "Use Proxy Server" option, and enter www-proxy.durham.net in the "Proxy Server" field. You should also enter "durham.net" in the "Bypass Proxy on" area.

On the enclosed disk, we have provided you with a File Transfer Program, and E-mail program, which will be configured to your account. To install the disk, insert it into your 3.5" disk drive (we’ll assume drive A). Click on the Start button in the lower left corner of your screen, and then on the "Run" option. Type "a:\setup" (without the quotes) and press Enter. This will start the installation process. You will be asked for your full name, your company name (which you can leave blank) and your user name (your User ID from the signup sheet).

When the installation is complete, you will have a new program group called "durham.net Internet" with the FTP (File Transfer) program icon.

Double click on your "My Computer" icon, and then on the "Dial-up Networking" icon.

Double click on your "durham net" connection icon. You will get a window with a username and password field. The username field should contain your User ID as assigned to you at signup. It is in all lower case with no spaces. The password is randomly generated and is case sensitive. This means upper and lower case letters are important. "abc" and " ABC" are considered different. Click the "Save Password" box if desired.

Do you have call waiting? Call waiting causes a beep during a phone call, informing you that another caller is trying to reach you. This beep will terminate your modem connection. If the phone line your computer dials out on has call waiting, click the "Dial Properties" button. On that screen, check the box that says "This location has call waiting" and choose "*70," from the list that follows. *70 disables call waiting for the current call only. The extra comma is for a ½ second pause. Click "OK" when finished.

You should return to the "Connect To" window, where you will find a " Connect" button near the bottom. Click Connect and your computer will then dial durham.net. Once connected, Windows should leave you with a box that says it’s connected at whatever baud rate. It should also have a disconnect button on it. At this point, your computer is now another of millions that make up the internet. What you do now is use a browser program or "client " to access information on other computers like (or unlike) yours. Once you’re done with the internet you use this window to terminate your connection. Note that you are using your monthly time the whole time you are connected.

The two most likely clients you will need is an E-Mail client and a Web Browser. We have supplied an E-Mail program called Eudora. You’ll find it configured and ready to go under the Start Menu/Programs/Durham Net Internet. You also have an FTP (File Transfer Protocol) client there as well (WSFTP). You’ll use this to download a web browser to your computer.

You more than likely already have Microsoft Internet Explorer installed on your system from your initial Windows 95 setup. If you do you can find it under the Start Menu/Programs/Accessories/Internet Tools. However, in most cases this is version 2 of Explorer. It may not be able to support the newer and more popular web features. The Help Menu/About option in Explorer will display the version number.

If you already have a recent Internet Explorer or Netscape Navigator (3.01 or later) you should be able to use it with your Durham.Net connection. However, it will need to be reconfigured to look at our servers for email, news and so on. Skip to the configuration section below for the browser you have. If you don’t have a recent version of either, you can download either using the full instructions below.

There are thousands of different programs out there for E-Mail, FTP, News and Web Browsing. Of web browsers, the most popular are Netscape Navigator and Microsoft’s Internet Explorer. Both of these are excellent products feature packed with the latest in Web technology. However, they do have their differences. Some prefer Netscape for it’s numerous features and robust support of new Web technologies such as Java Script. Internet Explorer will integrate seamlessly with Windows 95 and other Microsoft products such as Office 97. Which is better? Does a red rose smell nicer than a white one?

Rather than side with one, we have provided you with the choice. The FTP program we supplied is pre-configured to hit either Netscape or Microsoft to download a Web Browser. Follow the instructions below to obtain either.

1. If you are not connected, connect to the Internet using the Durham.Net icon as described above.
2. Go to the Start Menu/durham.net Internet and choose WSFTP.
3. Once loaded, WSFTP will show a window with "Profile Name" at the top. Pull down the list and choose either "Get Netscape" or "Get Internet Explorer".
4. Click OK and you should connect to the appropriate server.

Internet Explorer is located on our server. It is already completely set up and ready to go. However, due to Netscape’s distribution and licensing conditions, we are not allowed to store and redistribute Netscape from our server. Therefore, the Netscape profile will connect you to Netscape’s server. Netscape’s servers are usually accessible but there are times when they are busy. You can either keep trying or try downloading Internet Explorer.

If anything goes wrong with the FTP connection or transfer, you will notice a 2 line status section just above the row of buttons at the bottom of the WSFTP window. This will tell you what’s going on with the current FTP session or what errors may have occurred. Scroll the window up to see any previous messages. If you have problems of any kind, it could be due to a server being down, invalid configuration on your end or any number of reasons. If you have no luck, check the trouble shooting section or call our technical support number for assistance.

If you connected to the server of your choice (there is information in the right hand window), follow the instructions below for either Netscape or Internet Explorer.

If you are connected to Netscape’s server properly, in the upper section of the right hand window you’ll see a list of names such as 2.01, 2.02, 3.01, etc. These are directories or folders on Netscape’s server that contain that version of Netscape Navigator; ie. 2.0, 3.01, etc. At the writing of this document, the latest version of Netscape Navigator is 3.01. Double click on the version number (3.01 etc). This will change directories and you’ll get a list of operating systems. Double click on "Windows". (Note that Netscape can change its FTP site at will. If another directory such as "Shipping" appears, double click on it, the "Windows" directory will eventually appear)

In the lower portion of the right window you should see some files listed such as n16e301.exe and so on. This means the file is Navigator 16 bit, version 3.01. For Windows 95, we need the file n32e301.exe (or the highest version # in the filename, Navigator updates are frequent). Double click on this file and it will begin the transfer. At 28.8k, it should take anywhere from ½ hour to an hour.

When it is complete, you can simply click on the "Exit" button on the bottom of the FTP window. What you should now have is the Netscape distribution archive in your Netscape directory (pre-created by the floppy disk install). Now what you need to do is run this file and it will install Navigator so that you can use it.

Double click on "My Computer", then on the icon for your hard drive. Double click on "Program Files" and then on "durham.net Internet". Double click on "Netscape", and then finally double click on "n32e301". This will start the Netscape installation process. The filename may be slightly different depending on the latest version.

When you see the window saying "This will install Netscape Navigator. Do you wish to continue? " click "Yes". Simply accept Netscape’s default options, and it will copy the program files to your computer.

When asked if you wish to connect to Netscape’s site to continue configuring Netscape Navigator, tell it "No" (unless you wish to register yourself with Netscape Communications Inc., and/or purchase your own copy of Netscape Navigator).

After you have installed Netscape, you should configure it to use the Durham.Net servers, and to default to displaying our site every time you start it. It is important that your Netscape defaults to our site, as this is the best way for us to inform you of any changes at Durham.Net.

Connect your computer to durham.net (by double-clicking on the "durham net" connection profile in the "Dial-up Networking" folder in "My Computer "), and then start your Netscape™ program by going to the Start menu, to Programs, to Netscape, then to Netscape Navigator.

Once Netscape has loaded, it will begin to show you Netscape Communications Inc.’s home page.

1. Click on the Options menu at the top of the screen
2. Click on Mail and News Preferences.
3. Click on the tab marked "Servers"
4. The "Outgoing Mail (SMTP) Server" should be "mail.durham.net"
5. The "Incoming Mail (POP3) Server" should be "mail.durham.net"
6. The "Pop3 User Name" will be your UserID as supplied on your signup form, in lower case.
7. The "News (NNTP) Server" should be "news.durham.net"
8. Click on the tab marked "Identity"
9. "Your Name" should contain your real name, or the name you wish to appear in your email and news postings.
10. "Your Email" must contain your email address, which is your UserID as supplied on your signup sheet, followed by @durham.net (eg "userid@durham.net")
11. "Reply-to Address" should contain the same information as "Your Email"
12. "Your Organization" may contain your company name if you wish
13. Click on the tab marked "Organization"
14. If you wish Netscape to remember your email password each time it checks for mail, put a check mark beside "Remember Mail Password"
15. Click on "Ok"
16. Click on the "Options" menu at the top of the screen
17. Click on "Network Preferences"
18. Click on the tab marked "Proxies"
19. Make sure there is a check mark beside "Manual Proxy Configuration"
20. Click on "View"
21. Beside "HTTP Proxy" enter "www-proxy.durham.net" and in the field for "Port" enter "8080"
22. At the bottom of the window, beside "No Proxy for" enter "durham.net"
23. Click on "Ok"
24. Click on the "Options" menu at the top of the screen
25. Click on "General Preferences"
26. Click on the tab marked "Appearance"
27. Change the "Start with" location to "http://www.durham.net"
28. Click on "Ok"

Netscape is now configured and ready to go….

Microsoft’s Internet Explorer is located on our server and you should be connected to it. If so, in the upper portion of the right window you should see no more than ".." (two dots). In the lower portion you’ll see a file called msie302.exe. Double click on this file and it will begin transferring to your computer. Internet Explorer is a rather large file, and can take an hour or more to transfer over a 28.8k modem.

When it is complete, you can simply click on the "Exit" button on the bottom of the FTP window. What you should now have is the Explorer distribution archive in your \Program Files\durham.net Internet\ directory (pre-created by the floppy disk install). Now what you need to do is run this file and it will install Explorer so that you can use it.

Double click on "My Computer", then on the icon for your hard drive. Double click on "Program Files" and then on "durham.net Internet". Double click on "msie302.exe". This will start the Explorer installation process. The filename may be slightly different depending on the latest version.

When you see the window containing the Microsoft license agreement click "Yes". Simply follow the installtion instructions and accept all defaults. Once the installation is complete it will advise you to configure Dial Up Networking. We already did this earlier, so ignore the message. The install will then restart your computer, and Internet Explorer is installed.

Explorer itself is already configured. All you have to do is configure Internet Mail. Internet Mail doesn’t require Explorer, you could use the Netscape browser for the web and Internet Mail for email.

1. From the Start Menu, go to "Programs" and choose "Internet Mail".
2. You will get an initial configuration window. Click "Next".
3. Enter your real name, and email address (i.e. userid@mail.durham.net) and click "Next".
4. For both POP3 server names, enter "mail.durham.net" and click "Next".
5. Make sure there’s a dot beside "Logon Using".
6. Enter your user id under "Account Name" and your logon password under "Password" and click "Next".
7. Make sure "I Connect Manually" has a dot beside it and click "Next".
8. Click "Finish".
9. Your Internet Mail should now be configured. Close down Internet Mail.

Now that all the installation and configuration is complete, how does one use the Internet? Each time you want to use the Internet you need to log in using the Dial Up Adapter. It may load automatically whenever you try to use a web browser. Once connected, you can then load any program for use with the Internet such as Netscape Navigator, Internet Explorer, e-mail and so on. Once you’re done on the net, you hang up using the disconnect button on the connection window (that showed up when you connected). During the time you are connected you will be using your monthly or block time.

You were supplied with a program called Eudora for sending and receiving e-mail. Once you are connected, you can load this program, choose "Check for Mail" from the File menu and it will pick up your mail. You will have to enter your password the first time, (your logon password) but it won’t ask you again. If you enter it incorrectly Eudora will let you know. You can use Eudora to read and compose mail offline, but you must be connected to do the actual sending and receiving. The program should be pre-configured and providing your connection to the Internet is stable, work right off.

As far as your web browser goes, Internet Explorer and Netscape Navigator are HTTP client programs. They are designed to display information stored on any HTTP server you choose to hit. Once you load either of these programs, you start by entering a URL (Universal Resource Locator) or internet address into the long field near the top of the screen. On Explorer it’s labeled "Address:". On Navigator it’s labelled "Location:". They both mean the same thing. In this field you can just type in any address such as http://www.ibm.com or www.windows95.com. When you hit enter, the browser will look across the internet for a valid web page at that address. If there is one, the page loads up. For many reasons, not every page you request may exist. Web sites go up and down and move all the time.

At the top of the browser window you’ll find a "Search" button. This will connect you with a search interface where you can search many of the different search engines on the Internet for anything you can imagine. Infoseek, Yahoo and Web Crawler are a few of the more popular search engines and there are more. Each will ask you for a list of keywords such as "blue jays scores" or " cooking recipes pasta". The more specific you are, the more accurate your results will be. You will be shown pages with listings of other web pages related to what you searched for.

This and many other aspects of the internet are quite intuitive. Once you get on the net, start playing around and begin to understand how things work, most everything else including the services mentioned in the following sections will operate with the same basic idea; servers and clients. See the section on Internet Services for more detail. If all else fails, our support dept. can possibly help you with any difficulties you might have.

This section deals with most common questions when setting up the Internet under Windows 95. These should cover most frequently asked questions and common support issues.

• You missed part of the instructions. See section 4, Adding Dial Up Networking.

• Make sure the "Username" field on the "Connect To" window contains your User ID in lower case, not your real name.
• Make sure your password is correct. Remember it is case sensitive!
• Your account may be locked due to billing issues. Call the support office if you’re not sure.
• Your modem may be improperly set up or initialized, or you may have a hardware problem of some kind. Call our support # if this problem persists.

• Open up "My Computer", "Control Panel" and "Network ". Change the "Primary Network Logon" to "Windows Logon ".

• This usually means you don’t have a proper TCP/IP session established. Or, our computers were not formally introduced. This can be caused by improper settings either in Control Panel/Network or in your Dial Up Adapter icon. Double check the settings as per section 3 and section 6 of this document.
• Our server could be down. This is highly unlikely since we incur less than 1% down time per month.
• You may not have any DNS entries. These are specified in your Dial Up Adapter icon. See section 6 for double checking that you have these entered correctly.

• According to logic and Microsoft, you don’t have TCP/IP checked in your Dial Up Adapter or TCP/IP is not installed. Enabling WINS Resolution can also be the cause. We’ve found this often doesn’t matter, it still doesn’t work. Run through sections 3 and 6 of this document and double check the settings. If all is configured properly…
• Go to My Computer/Dial Up Networking.
• Using the RIGHT mouse button, click on the durham.net icon and choose "Delete" from the menu that pops up.
• Double click the Recycle Bin on your desktop and empty if (File/Empty).
• Shutdown and Restart Windows 95.
• Follow the instructions in both sections 5 and 6 of this document. Deleting and re-creating this icon usually fixes the problem.

• This is a rather serious problem, and indicates something wrong with your computer hardware or Windows 95. Call the support office for assistance.

• Check the configuration of your email program. It may have the server name (mail.durham.net) or your User ID spelled improperly. This includes all lower case letters.
• Your password could be wrong. Usually e-mail programs will make this obvious.
• Sometimes rather large e-mail bundles can cause pickup problems. If you get unusual errors or if your mail client stalls when picking up mail every time, call the support office and we’ll check the integrity of your mailbox on the server.

• Following this message, it may say something like "Netscape has caused a general protection fault in module xxxxxx". Look at the module name it reports (xxxxx). If it says something like "1024x768.drv", you need new video drivers. If it says "netscape.exe", Netscape has a serious problem. Download a fresh copy from Netscape’s site and re-install. These types of errors are usually serious in nature, and indicate a problem with the crashing application or the operating system.

• You may have a virus or hard drive error. First, run scandisk. You’ll find it under the Start Menu/Programs/Accessories/System Tools/Scandisk. It will scan your disk for common errors on your hard drive and repair them. If the system is still erratic, scan the system with a recent virus scanner. If problems persist, consult a computer service department for possible hardware problems.

• Re-install modem drivers or communication port drivers
• If the problem persists, call our support # for help.

• You may have an older version of browser. In Netscape or Explorer, choose "About…" from the Help menu. It will display the version number among other things. If it’s anything under version 3.0, you should download an updated browser.

• Our web page has a function on it, "Time Check", that allows you to see how much time you have used, left, when your current month ends and your account balance. A similar report is sent to you weekly through email.

• You need to call us at our Ajax office and let us know. Account level changes can be made at the end of your current month. Mid month changes can be made but are subject to a $10 administration fee. Note that the added funds need to be in your account when the upgrade is made.

• Your account entitles you to put up a personal web page. You can post your page anytime you like. For full details, see the section following on "Your Own Home Page".

• For obvious security reasons, no, you can’t but we can. Call the support office and we can change it for you, but be aware that password/User ID changes require you to change the appropriate entries in configuration for dialup and email at least. One User ID change can be done for free, any subsequent changes are subject to a $10 administration fee.

• There are two ways we can handle extra e-mail accounts. The first is to use an alias. Say you’re joe@durham.net. You want an alias known as joeblow@durham.net. Any mail addressed for joeblow will go into joe’s mailbox. We can add extra aliases for a one time administration charge of $5.
• The second method is a second separate mailbox. So if you’re joe@durham.net, and you get another separate mailbox known as joeblow@durham.net, all mail addressed for joeblow goes into it’s own mailbox. You need a second email program installed to pick up the second account’s mail. The mail for the account joe@durham.net also goes into its own mailbox. These email accounts are $5 extra per month. There is no setup fee associated with secondary email accounts.
• In either case, call the support office to have these set up.